I am a Broadvoice customer and recent victim of Broadvoice unsafe voip system. DO NOT use this service unless you have a desire to loose money. You will never get a hold of anyone from billing department, customer support will tell you send a email to billing and suck it up and move on because of terms and condition.
What happened: This February 2012 suddenly my credit card was charged additional $130 for calls. So I checked the call record and find that there are some expensive calls made to a country, total many small calls came within and came about $130 bill and Broadvoice charged my card and sent an email that there is an unusual activity and for safety measure they stopped international call along with a link that said if system is hacked I am responsible for the bill. I called the customer support and they confirmed that my system was hacked. They insist it happen due to my home network but I have double checked did not find any network problem. I believe someone internally leaking sensitive information (no proof in my hand). My reason for thinking this way because there are many victim like me who either paid the huge phone bill due to hacking or their service is suspended until bill is settled. "Ron" a customer support member confirmed that their are many victim like me and some of them end up with a bill over $1000 (thousand) dollars.
I have no recourse to get my money back because of the terms and condition I agreed with Broadvoice. However, Broadvoice do not provide any safety measure to protect myself for hacked call bill.
What I am looking for: Can anyone willing to go thru the hassle of creating a "class action lawsuit" on behalf of all the Broadvoice hacking victim? There should be a way Broadvoice must take some or all responsibility for the hacked call instead of user that has very little control of this VOIP system. Anyone who like my idea, or like to do something about it, please lets join together and help each other so Broadvoice cannot blame their customer for their own system hacking. Leave comments, suggestions etc
What happened: This February 2012 suddenly my credit card was charged additional $130 for calls. So I checked the call record and find that there are some expensive calls made to a country, total many small calls came within and came about $130 bill and Broadvoice charged my card and sent an email that there is an unusual activity and for safety measure they stopped international call along with a link that said if system is hacked I am responsible for the bill. I called the customer support and they confirmed that my system was hacked. They insist it happen due to my home network but I have double checked did not find any network problem. I believe someone internally leaking sensitive information (no proof in my hand). My reason for thinking this way because there are many victim like me who either paid the huge phone bill due to hacking or their service is suspended until bill is settled. "Ron" a customer support member confirmed that their are many victim like me and some of them end up with a bill over $1000 (thousand) dollars.
I have no recourse to get my money back because of the terms and condition I agreed with Broadvoice. However, Broadvoice do not provide any safety measure to protect myself for hacked call bill.
What I am looking for: Can anyone willing to go thru the hassle of creating a "class action lawsuit" on behalf of all the Broadvoice hacking victim? There should be a way Broadvoice must take some or all responsibility for the hacked call instead of user that has very little control of this VOIP system. Anyone who like my idea, or like to do something about it, please lets join together and help each other so Broadvoice cannot blame their customer for their own system hacking. Leave comments, suggestions etc
